Scheduling and Rescheduling
 
    How do I schedule a PSI exam?
For most test programs, PSI provides two easy methods to schedule test appointments:

Online at www.psiexams.com
Phone by calling our Candidate Service Center 1-800-733-9267

What information should I be prepared to provide when I schedule my appointment?

When you schedule your appointment, you should be prepared to provide any of the following information:
  • The name used to schedule your appointment must exactly match the name shown on your identification. At a minimum, the identification must be a valid, government-issued ID that shows your name in the English alphabet, your signature, your photograph.
  • Your Social Security, or Licensing Authority/Sponsor issued I.D. Number.
  • Contact phone numbers - If there is an unexpected event, we will use these numbers to contact you.
  • Mailing address - Please provide the address to which you would like your score report or other important information mailed.
  • Exam title.
  • Eligibility information, if required.
  • E-mail address - Once again for contact purposes, this is often the fastest and most effective means of communication. Many licensing authorities or sponsors require e-mail contact information for registration.
  • Method of payment.
How can I find out where a test center is located?

www.psiexams.com has a list of testing centers where you may take your exam. Be sure to choose your Licensing Authority/Sponsor name from the drop down menu for an accurate list. Your exam’s Candidate Information Bulletin will also have a list of locations where your exam is administered.

Can I cancel and/or reschedule my test appointment via the PSI Web site?

Many test appointments can be cancelled and/or rescheduled through the PSI Web site. Typically we allow you to schedule 1 day prior if space is available and we require 2 business days to reschedule your exam without penalty. Check your Candidate Information Bulletin for your program’s particular rescheduling rules.

How long will it take for my eligibility or authorization to test to be downloaded into the system so that I can schedule an appointment to test?

Please note that not all Licensing Authorities/Sponsors require eligibility to take their exam, therefore, you may be able to test immediately. For those programs requiring eligibility, the files are downloaded and test appointment scheduling is available within 24-48 hours of receiving authorization from the licensing authority.

Why would my local test center tell me that they don't schedule appointments?

The testing centers' primary purpose is to administer exams. Candidates should visit our website or contact our Candidate Service Center to schedule an exam appointment. Test center staff are not able to schedule appointments for their test center under any circumstances.

How do I obtain the appointment date and time I want to take my exam?

When you go to our website or speak to a representative from our Candidate Service Center you will be asked to provide your preferred test date. The first available time slot on that date will be offered to you. If your preferred appointment date is not available, a Candidate Service Center representative will work with you to identify a convenient appointment date.

My appointment is scheduled for today, however the testing center is closed. What should I do?

In rare cases weather or an emergency forces a test center closure. If this happens you will be contacted by the PSI rescheduling department within 24-48 hours to reschedule your appointment. We apologize for any inconvenience. You may also call 800-733-9267 for information. Real time site information is posted at psiexams.com

How far in advance must you schedule an exam?

Exam sessions are available at least 6 weeks in advance. You will have the best opportunity to schedule your preferred date if you contact us 4-6 weeks prior to your preferred date.