Registration FAQs
 
  Questions
 
 
  1. I have paid for the test, what should I do next?
  2. I need special accommodation, what should I do?
  3. I want to download candidate information bulletin, where can I find that?
  4. Why should I provide my SSN?
  5. Where do I find details about the license?
  6. I am interested in disputing the results of my exam, what do I do?
  7. I need to take the test again, what should I do?
  8. How do I request a duplicate Score Report?
  9. I was unable to take my test, what should I do?
  10. I'm unable to register for an exam, what may be the reason?
  11. My eligibility date has expired, what should I do?
  12. My registration has expired, what should I do?
 
  Answers
 
 
  1. I have paid for the test, what should I do next?

    If you have successfully paid for the test, an Email will be sent to your Email ID with the payment details. After payment you can do any of the following activities:

    • Schedule for the test
    • Take online Practice Test
    • Find Sessions
    • Find Test Center

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  2. I need special accommodation, what should I do?

    All examination centers are equipped to provide access in accordance with the Americans with Disabilities Act (ADA) of 1990, and every reasonable accommodation will be made in meeting a candidate’s needs. Applicants with disabilities or those who would otherwise have difficulty taking the examination should make a request for alternative arrangements with PSI. Requests for any special accommodations should be made in writing, describing the specific accommodations that will be needed, and must include supporting documentation on official letterhead from a licensed professional.

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  3. I want to download candidate information bulletin, where can I find that?

    The link to download the candidate information bulletin is available in the home page of PSI:

    1. Select the State and the Sponsor.
    2. Click the download candidate information bulletin button.
    3. Select the license type and the portion details, and click on the Continue button.
    4. Select the Test Center and click on the Continue button.
    5. Select the date and month (or date range) to check the available sessions.

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  4. Why should I provide my SSN?

    Your SSN number or your candidate ID issued by the state licensing agency, which ever is applicable, is linked to your PSI registration details. This will help you instantly access all your test and payment records.

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  5. Where do I find details about the license?

    The link to find license details is available in the home page of PSI.

    1. Select the State and the Sponsor
    2. Click the find test information button
    3. Select the license type and the portion details, and click on the Continue button.
    4. Select the Test Center and click on the Continue button.
    5. Select the date and month (or date range) to check the available sessions.

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  6. I am interested in disputing the results of my exam, what do I do?

    Examination Review procedures are located in the candidate information bulletin.

  7. I need to take the test again, what should I do?

    If you need to take the test again then you have to sign in using your user name and password and then click on the Apply for a retest link under the My Task column.

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  8. How do I request a duplicate Score Report?

    Instructions for requesting duplicate Score Reports can be found in the score reporting section of the Candidate Information bulletin.

  9. I was unable to take my test, what should I do?

    If you were unable to test, you will need to re-schedule your examination. This can be accomplished at www.psiexams.com, calling PSI Customer Service at 800-733-9267, by fax at 702-932-2666 or by mail.

    Please be aware that PSI examination policy (as detailed in your Candidate Information Bulletin) states that you will forfeit your examination fee, if you:

    1. Do not reschedule your appointment at least 2 days before the scheduled examination date.
    2. Do not appear for your examination appointment.
    3. Arrive after the examination start time or
    4. Do not present proper identification when you arrive for the examination

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  10. I'm unable to register for an exam, what may be the reason?

    You must be signed-in to your PSI account before you can register to take your exam. Some examinations also require pre-approval by your state agency before you may register to take your test. If you are not able to register for your license examination, please contact your state agency to determine if you have completed all necessary requirements. Once PSI has received your exam eligibility from your state agency, you will then be able to register.

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  11. My eligibility date has expired, what should I do?

    Some examinations require pre-approval before you can take your license examination. If your eligibility date has expired, you will need to contact the state agency responsible for issuing your license and provide the necessary information to become eligible once again.

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  12. My registration has expired, what should I do?

    If your exam registration has expired, you will need to re-register. For most exams, this can be accomplished right here at www.psiexams.com, calling PSI Customer Service at 800-733-9267, by fax at 702-932-2666 or by mail. Some exams require application forms and additional requirements to be submitted to PSI before your registration can be approved. Please consult your Candidate Information Bulletin for more information. If your exam requires pre-approval from your state agency, you will need to contact your state agency and complete any necessary requirements before you may register. Once PSI has received your eligibility from your state agency, then you may register for your exam. Since exam registration fees do not rollover, you will need to pay for your renewed registration.

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